153 Norfolk StreetManhattan, NY 10002
Tenants at 153 Norfolk Street have filed 11 heat or hot-water complaints with 311 since Oct 1, 2026, including 6 in the past week. That's more than 96% of NYC buildings with complaints this season.
11
complaints this season
No complaints by this date last season.
6
in the last 7 days
Last: Oct 24, 2026
66
all last season
Oct–May
10 of this season's complaints were about the entire building; 10 mention no heat and 4 mention no hot water.
Other conditions on record
- 100 open HPD violations, including 39 immediately hazardous (class C) and 49 hazardous (class B).
- Rats: 4 city rat inspections in the past year, none found signs of active rats.
- Bedbugs: the owner's latest annual filing (Apr 30, 2026) reported 0 of 47 units with bedbugs.
No heat in your apartment? What to do
- Tell your landlord or super in writing (text or email is fine) and keep a copy.
- Record the temperature inside, with the date and time, several times a day.
- File a complaint with 311 online, in the 311 app, or by calling 311. HPD may call the landlord or send an inspector.
- If heat stays off, you can bring an HP action in Housing Court. Free help: NYC Tenant Legal Services.
The legal minimums
- Heat season: October 1 – May 31.
- 6 AM – 10 PM: if it's below 55°F outside, it must be at least 68°F inside.
- 10 PM – 6 AM: it must be at least 62°F inside, whatever the weather.
- Hot water: at least 120°F at the tap, all year.
Building ID (BBL) 1003540020. Complaints are counted per 311 report, so one outage can produce many reports. Sources: 311 Service Requests, HPD Housing Maintenance Code Violations, DOHMH Rodent Inspections, HPD Bedbug Reporting.